Who can trade on CamperProff?
Only VAT-registered businesses trading in the course of business – typically motorhome and caravan dealers. CamperProff is a closed B2B exchange. Consumers have no access and no 14-day right of withdrawal.
How you buy and sell on CamperProff
Here you can see what to do to buy or sell a vehicle: from approval and listing to bidding, payment and handover. Answers to the most common questions are at the bottom of the page.
In short
- Price
- Without a guaranteed price, buyer and seller each pay 0.75% of the hammer price, capped at €350 per side for a caravan and €500 for a motorhome, plus VAT. Access and listing are free. All prices and fees
- Opening
- Trading opens soon.
- Auctions
- Auctions run in fixed rounds: a new round usually starts every Monday at 09:00 Danish time and ends the next bank day from 09:00.
- Questions
Sales and new dealers: +45 23 47 07 47
Other questions: +45 60 21 62 07
Opening hours: Monday–Friday 8:00–17:00 (CET)
For buyers
After approval you sign in and see documented vehicles. You bid in a closed auction in EUR that runs in fixed rounds: every vehicle in a round starts at 09:00 Danish time, usually on a Monday, and ends the next bank day at 09:00 (never on Danish public holidays). Or you use buy-now when the seller has set a price. There is no public vehicle list. A bid is binding until a higher valid bid or the auction ends; if the auction ends below the reserve, the highest bid stays binding until the seller accepts or declines it, at most until 14:00 Danish time on the next bank day. You can also bid automatically up to a maximum, which binds you to any automatic bid up to that maximum.
For sellers
You list the trade-in from a phone on the lot: VIN, weight, eight fixed photos and habitation equipment. The vehicle goes to a closed dealer auction. Listing takes about 15 minutes without the moisture test; if you have a moisture report, you upload it.
What to have ready
About 15 minutes without the moisture test. You can save after each step and carry on later under My vehicles.
- The registration certificate: VIN, number plate, total weight and kerb weight.
- 8 photos: front, rear, both sides, the interior, the drawbar (or the cab with the odometer), the bathroom and any damage or the roof.
- Liens: we look the vehicle up in the Danish Bilbogen register for you in step 2. Otherwise a Bilbogen extract from tinglysning.dk.
- Moisture: a moisture meter for the measurement at fixed points, or your own moisture report (PDF or photo). You can also sell without a moisture test and give a reason.
- Papers: the ownership document must be uploaded (the registration certificate, or invoice and CoC for new stock). Copies of the service book and other papers are optional.
- Price: your reserve price and, if you like, a buy-now price.
- Systems: whether heating, fridge, gas and electrics work, and when the gas was last tested.
Moisture grid
The app has a moisture grid. Green is below 15%, yellow 15–20% and red above 20%. Yellow and red points require a photo; red points also require a written note. A vehicle can only be offered once the seller has either completed the grid, uploaded their own moisture report or stated why it is sold without a moisture test – that reason is shown to buyers.
Access, VIES and settlement
VAT-registered businesses only. The VAT number is checked in the EU VIES register before bidding and buying are possible. Platform fees are public on /priser. On hammer, the seller's acceptance of a bid below the reserve, or buy-now the purchase agreement is concluded directly between seller and buyer; CamperProff operates the platform and is not a party. The purchase price is paid through secure payment with the payment provider, which pays it out to the seller after receipt and the report window; CamperProff does not receive the purchase price and is not a payment institution.
Deviations and disputes
After receipt the buyer confirms on the trade page and has 5 days to report deviations from the condition report, with at least 3 photos and a description. A report made in time holds the payout to the seller. The seller must answer within 2 working days; if the seller does not, CamperProff rules on the buyer's documentation. CamperProff promises a ruling within 3 working days after the seller's answer or the seller's deadline. The ruling is either a rejection or an approval with a documented deduction, which the payment provider pays to the buyer as a partial refund while the rest goes to the seller. CamperProff never cancels or refunds a whole trade through the platform.
Guaranteed price for dealers
The guaranteed price cannot be chosen in the seller flow yet. It is included from launch and opens as soon as secure payment is active.
About the guaranteed priceQuestions and answers
Questions from buyers
How do we get started?
Sign the company up with the Get started button. The account is created automatically once the VAT number has been checked in the EU VAT register (VIES). You can bid and sell once the company is approved for trading and trading has opened.
How do you check our company and VAT number?
The VAT number is checked in the EU VIES register before you can bid and buy. For Danish companies we also look the company up in the Danish CVR register as part of approval. If VIES cannot answer, approval waits until the number is confirmed.
Is there a public vehicle list?
No. Vehicles appear only in the app after sign-in. There is no Find-vehicles catalogue on the public site.
Can dealers from other EU countries buy?
Yes. VAT-registered dealers from other EU countries can buy once their VAT number is confirmed in VIES. Bids, purchase agreements and settlement are in euro. CamperProff transport is offered only within Denmark, so you arrange transport abroad yourselves. The platform does not handle registration or taxes in your country. The seller deregisters the plates in the country of registration before the handover and gives you the receipt together with the registration certificate, the COC document if the seller has it, the keys and the papers. A deregistered vehicle may not drive on public roads without valid plates and insurance, so plan the transport accordingly.
How does an auction work?
Auctions run in fixed rounds. Every vehicle in a round starts at the same moment, on Monday at 09:00 Danish time, and ends the next bank day at 09:00. So no auction runs over a weekend. If Monday or Tuesday is a Danish public holiday or bank closing day, the round starts instead at 09:00 on the first bank day that is followed by another bank day, and ends the day after at 09:00. An auction never ends on a Danish public holiday. Until it starts, the vehicle is shown as scheduled and takes no bids. If a bid arrives in the last 2 minutes, that vehicle's auction is extended so that it ends 2 minutes after that bid. The vehicles in a round end one minute apart from 09:00. Every new late bid extends it again, with no upper limit.
What is the reserve, and what happens if it is not met?
The seller chooses an auction with or without a reserve. You can see whether the reserve has been met, but not the amount. If the auction ends below the reserve, the highest bid stays binding until the seller accepts or declines it, at most until 14:00 Danish time on the next bank day. If the seller declines or the deadline passes, there is no sale. Without a reserve, the highest bid wins.
How do automatic bids work?
You can set a maximum. The platform then bids only what is needed to lead, and never more than your maximum. The maximum is hidden from the seller and other buyers and binds you to any automatic bid up to that maximum. If the vehicle has a buy-now price, the maximum must be below it.
Can we withdraw a bid?
No. A bid is binding until a higher valid bid is placed or the auction ends. A maximum can be raised, but not lowered or withdrawn, while the auction is running.
How does buy-now work?
If the seller has set a buy-now price, you can buy the vehicle immediately at that price. The purchase agreement is concluded at once and the auction ends. Buy-now disappears as soon as a bid reaches the reserve.
Who do we buy the vehicle from?
From the seller. On hammer, the seller's acceptance of a bid below the reserve, or buy-now, the purchase agreement is concluded directly between seller and buyer. CamperProff (CamperProff ApS) operates the platform and is not a party to the trade. CamperProff invoices its own fees and, if you choose CamperProff transport, the transport as well. Once the trade is concluded, you and the seller see each other's company email and phone number on the trade page – the same details as in the purchase agreement.
How and when do we pay?
Once the trade is concluded, you pay the purchase price to the payment provider (secure payment): on the trade page you start the payment and get the bank details and a reference to put on the transfer, no later than 3 bank days after the trade is concluded. Bank days follow the Danish calendar, so weekends and Danish public holidays do not count. The provider holds the amount until you have confirmed receipt and the 5-day report window has elapsed or a timely report has been ruled on; it then pays the purchase price out to the seller. CamperProff does not receive the purchase price. CamperProff invoices its own buyer commission and any CamperProff transport.
What about secure payment?
All trades are paid through secure payment. You pay the purchase price to the payment provider, which holds the amount until you have confirmed receipt and the 5-day report window has been resolved; the provider then pays it out to the seller. A report made in time holds the payout until the case is decided. Any fee of the provider is stated by the provider and paid to the provider.
What does it cost to trade?
Without a guaranteed price, buyer and seller each pay 0.75% of the hammer price, capped at €350 per side for a caravan and €500 for a motorhome, plus VAT. Access and listing are free. The purchase price and any transport come on top. You see your total cost before you bid.
What do we see about the vehicle's condition before we bid?
Every vehicle has eight fixed photos, moisture and gas documentation with a documentation level, the seller's declaration on liens and encumbrances, and a list of the papers and keys that come with it. The moisture documentation is the seller's moisture grid, a moisture report or the seller's reason for selling without a moisture test. The gas documentation is a gas certificate, a self-reported date of the latest gas test or “Not tested”. The listing shows which ownership and lien documents the seller provided and their date, with links to the relevant national lien registers of the seller's country (Bilbogen, the Hungarian HBNY, the Polish tax-pledge register and the Lithuanian Regitra) so you can look the vehicle up and check again yourselves – ideally on the payment day. There is no physical inspection: the information comes from the seller.
What does the documentation level mean?
It shows who documented moisture and gas. Moisture: 1 is a report from a DCU test centre, 2 from an external workshop, 3 from the seller's own workshop, 4 the seller's own measurement at fixed points and 5 no moisture test. Moisture measurements and reports may be at most 90 days old when the vehicle is submitted. Gas: uploaded gas certificate, self-declared gas test or no gas test. The level is not a guarantee of the vehicle's condition.
Can CamperProff transport the vehicle?
Only when both pickup and delivery are in Denmark. Then you can choose CamperProff transport when you bid or buy, and the price is shown first. CamperProff invoices the transport to you, not the seller. Otherwise you arrange transport yourselves. The vehicle must be ready for pickup no later than 48 hours after the payment provider has confirmed that the purchase price has been paid in; you agree the time directly with the seller.
What is the 5-day report?
When you have received the vehicle, you confirm receipt on the trade page. Within 5 days of receipt you can report deviations from the condition report there. A report needs at least 3 photos of the deviation and a description of what differs. A report made in time holds the payout to the seller. The seller must answer within 2 working days; if the seller does not answer, CamperProff rules on your documentation. CamperProff promises a ruling within 3 working days after the seller's answer or the seller's deadline. If nothing is reported within 5 days, the vehicle is deemed approved.
Who decides a dispute?
CamperProff (the Assessment team) rules on reported deviations under the secure-payment rules: it either rejects the report, or approves the trade with a documented deduction, which the payment provider pays to the buyer as a partial refund while the rest is paid out to the seller. CamperProff never cancels or refunds a whole trade through the platform. Working days are Monday to Friday, excluding Danish public holidays and bank closing days.
How do we contact CamperProff?
Write via the contact form on /kontakt. A few lines about the company and your question are enough.
Questions from sellers
Who can sell a vehicle?
VAT-registered businesses trading in the course of business – the same ones that can buy. Sign the company up with the Get started button. The account is created automatically once the VAT number has been checked in the EU VAT register (VIES). For Danish companies we also look the company up in the Danish CVR register. You can list vehicles once the company is approved for trading and trading has opened. Consumers have no access.
What do we need to list a vehicle?
Listing happens on the website or in the CamperProff app and can also be done from a phone on the lot. It has six steps: basic data and weight, liens and encumbrances, photos and sales format, moisture, papers and keys, and habitation equipment. The vehicle can only be submitted once the mandatory information is complete.
Which photos do we need to take?
Eight fixed photos: front, rear, left side, right side, living area, cab with odometer (on caravans the drawbar and jockey wheel), toilet/shower, and damage – or the roof if there is no damage. If the vehicle has neither toilet nor shower, that photo is dropped. You can add more photos.
Must the moisture grid be filled in?
The seller must make a choice: complete the moisture grid, upload your own moisture report, or state why the vehicle is sold without a moisture test. That reason is shown to buyers. Green is below 15%, yellow 15–20% and red above 20%; yellow and red points need a photo, red points also a note. Measurements and reports may be at most 90 days old.
Do we need a gas certificate?
It is not required to submit the vehicle, but it counts in the documentation level. An uploaded gas certificate with an issue date is shown as a gas certificate. A self-declared date of the last gas test is shown as self-declared, and with neither, the listing shows that there is no gas test.
What documentation level do buyers see?
Buyers see who documented moisture and gas. Your choices set the level: a report from a DCU test centre is 1, an external workshop 2, your own workshop 3, your own measurement at fixed points 4 and no moisture test 5. Gas is shown as an uploaded gas certificate, a self-declared gas test or no gas test. Measurements and reports may be at most 90 days old when the vehicle is submitted. The level is not a guarantee of the vehicle's condition.
What must we state about liens and papers?
Every seller uploads an ownership document from their country and documents that the vehicle is free of liens. For Danish sellers that is a lookup in Bilbogen: CamperProff looks the VIN up for you, or you upload a bilbogsattest. The lookup may be no more than 14 days old when the vehicle is submitted and is run again before the payout. Sellers from other countries upload a lookup in their country's lien register, no more than 14 days old; Germany and the Netherlands have no public lien register, so a copy of the Zulassungsbescheinigung Teil II or the kentekenbewijs is uploaded instead. You give a seller declaration on liens, retention of title, leasing, rights of retention, foreign liens and your right to sell, and you report any change before handover. If there is a lien, you state the holder and how it will be settled. The listing shows which documents you provided and their date. You also state which papers and keys come with the vehicle; the registration certificate and at least one key are mandatory; for new, unregistered stock, invoice and COC can stand in place of the registration certificate. The declaration forms part of the purchase agreement.
How is VAT handled?
As the seller you invoice the vehicle to the buyer with the VAT treatment that applies to that specific vehicle. If the vehicle is a former rental vehicle, the VAT basis must be documented with a purchase invoice or a written explanation. CamperProff invoices its own fees. Danish businesses pay 25 % Danish VAT on the fees. Businesses in other EU countries with a VAT number confirmed in VIES are invoiced without Danish VAT (reverse charge). Without a confirmed VAT number you cannot trade. CamperProff does not give VAT advice – ask your accountant if in doubt.
How do we set the reserve and buy-now, and how long does the auction run?
You choose an auction with or without a reserve. Buyers only see whether it has been met. The vehicle joins the next fixed round, which starts on Monday at 09:00 Danish time and ends the next bank day at 09:00. Submit by 15:00 on the bank day before, and the vehicle joins that round. You can set a buy-now price. Buy-now disappears as soon as a bid reaches the reserve.
What happens if the auction ends below the reserve?
You then have until 14:00 Danish time on the next bank day to accept or decline the highest bid. If you accept, the purchase agreement is concluded with the highest bidder. If you decline or the deadline passes, there is no sale. CamperProff cannot make the decision for you.
Can we withdraw a vehicle?
Yes, as long as the auction has no bids. Once a bid has been placed, or while the auction awaits your answer on the highest bid, you cannot withdraw it. A sold vehicle cannot be cancelled.
Can buyers bid automatically, and can a bid be withdrawn?
A buyer can set a maximum. The platform then bids only what is needed to lead, and never more than that maximum. The maximum is hidden from you and from other buyers. A bid is binding until a higher valid bid is placed or the auction ends. A maximum can be raised, but not lowered or withdrawn, while the auction is running. If the vehicle has a buy-now price, the maximum must be below it.
How do we invoice, and when are we paid?
After the trade you attach your invoice to the buyer on the trade page, where you also see the buyer's company email and phone number. The buyer pays the purchase price to the payment provider (secure payment) within the payment deadline; weekends and Danish public holidays do not count. Once the provider has confirmed the payment, the vehicle must be ready for pickup no later than 48 hours later. The buyer confirms receipt on the trade page; if no deviation is reported within 5 days, or a report has been ruled on, the provider pays the purchase price out to you. CamperProff invoices its seller commission. With secure payment, the payment provider sets its own fee, which is deducted from the seller's payout. The amount is shown on the trade page. Secure payment applies to sellers from all countries.
What does it cost to sell?
Without a guaranteed price, buyer and seller each pay 0.75% of the hammer price, capped at €350 per side for a caravan and €500 for a motorhome, plus VAT. Access and listing are free. CamperProff invoices the seller commission to you when the buyer's payment has been received. Danish businesses pay 25 % Danish VAT on the fees. Businesses in other EU countries with a VAT number confirmed in VIES are invoiced without Danish VAT (reverse charge). Without a confirmed VAT number you cannot trade. With a guaranteed price you also pay 0.75%, but at most €350 per side, for a motorhome too; the uplift share is in the answer about the guaranteed price.
What counts as a bank day?
Monday to Friday, except Danish public holidays and bank closing days: New Year's Day, Maundy Thursday, Good Friday, Easter Monday, Ascension Day and the Friday after it, Whit Monday, Constitution Day (5 June), Christmas Eve, Christmas Day, Boxing Day and New Year's Eve. The 3-bank-day payment deadline skips these days. If an auction round would start or end on one of them, the whole round moves, start and end: it starts instead at 09:00 on the first bank day that is followed by another bank day, and ends the day after at 09:00.
What if the buyer does not pay?
Once the payment deadline has passed, the platform registers a payment default. The buyer's bidding is paused, and the buyer can object. Once the default is registered and the trade is closed, you can offer the vehicle to the next-highest bidder at that bidder's own bid – the bidder is free to decline and has 24 hours to answer – or relist the vehicle. Any claim for damages is settled between you and the buyer.
Who arranges transport?
The buyer chooses. CamperProff transport can be chosen only when both pickup and delivery are in Denmark, and CamperProff invoices the transport to the buyer, not to you. Otherwise the buyer arranges transport, including abroad. The vehicle must be ready for pickup no later than 48 hours after the payment provider has confirmed that the purchase price has been paid in; you agree the time directly with the buyer.
Can dealers from other EU countries buy our vehicles?
Yes. VAT-registered dealers from other EU countries can buy once their VAT number is confirmed in VIES. Bids, purchase agreements and settlement are in euro. CamperProff transport is offered only within Denmark, so the buyer arranges transport abroad. You deregister the plates in the country of registration before the handover and give the buyer the receipt together with the registration certificate, the COC document if you have it, the keys and the papers. The platform does not handle registration or taxes in the buyer's country. A deregistered vehicle may not drive on public roads without valid plates and insurance.
What happens if the buyer reports a deviation?
The buyer can report a deviation on the trade page within 5 days of receipt, with at least 3 photos and a description. The payout to you is held. You are notified by email with the deadline to answer (and get one reminder the working day before if you have not answered), and you can see the report and the photos on the trade page. You must answer within 2 working days; if you do not, CamperProff rules on the buyer's documentation. CamperProff rules within 3 working days after your answer or your deadline: either the report is rejected, or the trade is approved with a documented deduction that the payment provider takes from your payout (a partial payout to you, a partial refund to the buyer). CamperProff never cancels or refunds the whole trade through the platform.
What is the guaranteed price?
A track in which CamperProff guarantees the seller a price for the accepted auction window. The guaranteed price is offered to approved dealers in EU member states with a confirmed VAT number, and only with secure payment. CamperProff sets the price from market data and confirms each one, and you accept a concrete offer before the auction starts. If the vehicle sells below the guaranteed price after bids from at least 2 different buyers, CamperProff covers the difference, at most 30% of the guaranteed price. The 30% is the cap on the top-up, not a lower guaranteed price: when the hammer price is at least 70% of the guaranteed price and below it, and the buyer pays, the top-up covers the whole difference, so you receive the guaranteed price before the seller commission. Below 70%, you decide whether to accept the bid with a top-up of 30% of the guaranteed price. If only one buyer has bid and the auction ends below the guaranteed price, the guarantee lapses and you decide whether to accept the bid as an ordinary sale. CamperProff answers a request for a guaranteed price within 2 hours on weekdays, 8:00–17:00 Danish time. A request made outside those hours is answered within 2 hours from 8:00 on the next weekday. Read more on the guaranteed price page. There is no listing fee, and the seller pays the seller commission (0.75%, capped at €350, plus VAT). If the vehicle sells above the guaranteed price, CamperProff also receives 30% of the uplift, capped at €700 excl. VAT per trade, plus VAT.